Privacy Policy

The Carpetra (“The Carpetra”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information entrusted to us when you visit or interact with our website, thecarpetra.com (the “Website”).

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By accessing or using the Website, submitting an inquiry, contacting us, subscribing to communications, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Website Terms & Conditions and any other applicable policies displayed on the Website.

1. ABOUT THE CARPETRA

The Carpetra is a bespoke handmade carpet and rug business based in Bhadohi, Uttar Pradesh, India, providing handcrafted and customised carpets and rugs for residential, commercial, hospitality, interior-design and B2B requirements.

Website: thecarpetra.com
Location: Bhadohi, Uttar Pradesh, India
Email: thecarpetra@gmail.com
Phone / WhatsApp: +91 9235193449

For privacy-related questions or requests, you may contact us using the details above.

2. INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect the following categories of information.

A. Information You Voluntarily Provide

When you submit an inquiry, contact us, request a quotation, discuss a bespoke carpet requirement, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Telephone number
• WhatsApp number
• Company or organisation name, where provided
• Project requirements
• Carpet size, shape, material, colour, design and other specifications
• Interior-design or project information voluntarily provided by you
• Messages, questions and other communications
• Information contained in files, images, drawings, references or other materials you voluntarily send to us
• Any other information you voluntarily provide

The Website's current inquiry form requests your name, email address, phone/WhatsApp number and project requirements, together with a human-verification response.

B. Newsletter / Marketing Information

If you subscribe to our newsletter, collection updates, bespoke-design information or other communications, we may collect your email address and related subscription information. You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.

C. Technical and Usage Information

When you visit the Website, certain technical information may be automatically collected by the Website, hosting provider, security systems, analytics services or other technologies used on the Website. This may include, where applicable:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic information derived from technical data
• Referring website or webpage
• Pages visited
• Date and time of visits
• Time spent on pages
• Interaction with Website features
• General usage and diagnostic information
• Security and fraud-prevention information

We use such information primarily to operate, maintain, secure and improve the Website.

D. Cookies and Similar Technologies

The Website may use cookies, pixels, local storage or similar technologies. These technologies may be used for:

• Essential Website functionality
• Security
• Remembering preferences
• Understanding Website usage
• Website performance
• Analytics
• Improving user experience
• Marketing or advertising, where applicable

The exact cookies and technologies used may change as the Website develops. Where applicable law requires consent for non-essential cookies or similar technologies, we will seek the required consent. You may also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

3. WHY WE COLLECT AND USE INFORMATION

We may process information for purposes including:

• Responding to inquiries and requests.
• Preparing quotations and proposals.
• Understanding bespoke carpet and rug requirements.
• Communicating with customers, interior designers, architects, businesses and other prospective clients.
• Discussing custom sizes, designs, colours, materials and specifications.
• Processing and managing business relationships.
• Providing requested products or services.
• Sending requested information or communications.
• Sending newsletters, collections, updates or marketing communications where permitted.
• Improving the Website and its content.
• Understanding Website usage and performance.
• Detecting, preventing and addressing fraud, abuse, spam and security incidents.
• Maintaining Website security and technical functionality.
• Complying with applicable laws, regulations and legal obligations.
• Establishing, exercising or defending legal claims or rights.
• Protecting the rights, property, safety and legitimate interests of The Carpetra, its users and other persons.
• Carrying out other purposes that are reasonably connected with the purposes for which the information was provided.

We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.

4. PROJECT AND DESIGN INFORMATION

Because The Carpetra specialises in bespoke carpets, customers may voluntarily provide project-specific information such as:

• Architectural plans
• Floor plans
• Room dimensions
• Mood boards
• Colour palettes
• Material references
• Carpet references
• Interior photographs
• Design concepts
• Drawings
• CAD files
• Images
• Other project-related documents

Such information may contain personal, confidential or commercially sensitive information. We use such information primarily to understand and fulfil the customer's project requirements and to communicate regarding the requested service. Customers should avoid submitting confidential or personal information that is not reasonably necessary for their inquiry. Where project information is confidential or subject to a separate confidentiality or non-disclosure agreement, the applicable agreement will govern the relevant confidentiality obligations.

5. LEGAL BASES / PERMITTED PURPOSES FOR PROCESSING

Where applicable, we process personal data on the basis of consent, legitimate and lawful business purposes, performance of requested services or other lawful grounds available under applicable law. Where consent is required by applicable law, we will seek consent before carrying out the relevant processing. You may withdraw consent where legally permitted and where withdrawal does not affect processing already carried out lawfully before withdrawal.

The processing of personal data by organisations in India is subject to applicable data-protection requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications made under it, as and when the relevant provisions apply to the processing concerned.

6. HOW WE SHARE INFORMATION

We do not sell your personal information as a business practice. We may disclose or provide access to information where reasonably necessary to operate our business, provide requested services, maintain the Website, protect our rights, or comply with law. Depending on the Website's technology and business operations, information may be shared with:

• Website hosting and infrastructure providers
• Website developers and technical service providers
• Email and communication service providers
• Analytics and performance service providers
• Security, spam-prevention and fraud-detection providers
• Cloud storage or document-management providers
• Professional advisers
• Legal, accounting or compliance professionals
• Logistics or business-service providers where necessary
• Government authorities, regulators, courts or law-enforcement agencies where legally required
• Business successors in connection with a merger, restructuring, acquisition, sale or transfer of business assets
• Other service providers where disclosure is reasonably necessary for the stated purpose

Third-party service providers may process information according to their own privacy policies and contractual obligations.

7. THIRD-PARTY SERVICES AND EXTERNAL LINKS

The Website may contain links, embedded content, maps, social-media integrations or other functionality provided by third parties. The Website currently includes functionality associated with services such as Google Maps and links to social-media platforms.

Third-party websites and services are not controlled by The Carpetra. Your interaction with a third-party service may be governed by that third party's own terms and privacy policy. We are not responsible for the privacy, security, content or practices of third-party websites or services that we do not control.

8. COMMUNICATIONS THROUGH WHATSAPP, EMAIL AND PHONE

If you contact us through WhatsApp, telephone, email or another communication channel, information exchanged through that service may be processed by the relevant service provider. We may retain business communications and inquiry information for customer-service, project-management, record-keeping, legal, accounting and legitimate business purposes.

You should not send passwords, financial-account credentials, government identification documents or other highly sensitive information through ordinary email or WhatsApp unless specifically requested through an appropriate secure process.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries
• Providing services
• Maintaining business and transaction records
• Managing customer relationships
• Complying with legal, tax, accounting and regulatory obligations
• Resolving disputes
• Establishing or defending legal claims
• Preventing fraud and abuse
• Maintaining security and business records

Retention periods may vary depending on the type and purpose of the information. When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may delete, anonymise or securely dispose of it.

10. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction. Depending on the circumstances, such measures may include:

• Access controls
• Authentication mechanisms
• Secure hosting practices
• HTTPS/TLS encryption during transmission
• Security monitoring
• Backups
• Spam and abuse protection
• Restricted administrative access
• Software and security updates
• Internal procedures for handling information

However, no internet transmission, website, server or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or through the Website.

11. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data breach that requires notification under applicable law, we will take reasonable steps to investigate, contain, mitigate and respond to the incident and provide notifications where legally required. We may also cooperate with relevant authorities and service providers where appropriate.

12. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting information about personal data processed by us
• Requesting correction of inaccurate or incomplete information
• Requesting erasure of personal information where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting information regarding how your personal data is processed
• Raising a privacy-related grievance
• Exercising other rights available under applicable data-protection law

Requests should be submitted using the contact details provided in this Privacy Policy. We may need to verify your identity before responding to certain requests in order to protect your information from unauthorised access.

13. CHILDREN'S PRIVACY

The Website is intended primarily for adults and business users. We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.

14. INTERNATIONAL DATA TRANSFERS

Because The Carpetra serves customers and business partners in India and internationally, certain information may potentially be processed or accessed outside the country in connection with technology, hosting, communication, analytics, cloud or business-service providers. Where applicable, such processing will be carried out subject to applicable law and appropriate safeguards.

15. BUSINESS AND B2B INFORMATION

The Carpetra works with interior designers, architects, hotels, retailers, businesses and other professional clients. Information relating to professional contacts, companies, projects, specifications, quotations and business communications may be processed for legitimate business purposes, contractual purposes, customer service, project management and legal or accounting requirements.

16. INFORMATION YOU PROVIDE ABOUT OTHER PEOPLE

If you provide us with personal information belonging to another person, including a client, colleague, employee, designer, architect or project representative, you should ensure that you are authorised to provide that information and that the relevant person has been informed where required by applicable law.

17. USER-SUBMITTED CONTENT AND PROJECT MATERIALS

If you voluntarily submit photographs, drawings, references, designs, project information or other materials, you represent that you have the necessary rights or permissions to provide those materials to us for the relevant purpose. You should not upload or send material belonging to another person unless you have the necessary permission or legal right to do so.

We do not claim ownership of intellectual property merely because you submit material to us. Any ownership or licence relating to customer-supplied material will depend on the circumstances and any applicable agreement between the parties.

18. WEBSITE CONTENT, IMAGES AND INTELLECTUAL PROPERTY

The Website may contain photographs, carpet imagery, design references, illustrations, graphics, logos, text, videos and other visual or written materials. Unless expressly stated otherwise, materials created specifically by or for The Carpetra and used on the Website are intended to remain the property of The Carpetra or the respective rights holder.

Third-Party and Reference Images

Certain images or visual references appearing on the Website may be used for design inspiration, illustrative, educational, editorial, portfolio-reference or informational purposes. Where an image is owned by a third party, ownership and copyright remain with the respective copyright owner unless The Carpetra expressly states otherwise. The appearance of a third-party image on the Website does not necessarily mean that The Carpetra claims ownership of that image. We do not intend to represent third-party copyrighted material as our own.

If you are the copyright owner or authorised representative of an image or other material displayed on the Website and believe that it has been used without appropriate permission, attribution or licence, please contact us promptly at: thecarpetra@gmail.com

Please provide:

• Identification of the copyrighted work
• Identification and location of the material on our Website
• Evidence of your ownership or authority to act
• Your contact information
• The nature of your concern
• Any relevant licence, attribution or permission information

Upon receiving a credible rights-related complaint, we may review the material and, where appropriate, remove, replace, attribute or otherwise address the material. Nothing in this Privacy Policy is intended to waive or limit any rights or remedies available under applicable intellectual-property law.

19. NO CLAIM OF OWNERSHIP OVER THIRD-PARTY MATERIAL

The Carpetra does not intentionally claim ownership of third-party photographs, artworks, designs, trademarks, logos or other copyrighted material merely because such material appears on or is referenced by the Website. Third-party names, trademarks, logos and other intellectual property remain the property of their respective owners. Any reference to a third-party brand, designer, manufacturer, photographer, platform or product is not intended to imply sponsorship, endorsement, affiliation or ownership unless expressly stated.

20. ACCURACY OF WEBSITE INFORMATION

We make reasonable efforts to maintain accurate and useful information on the Website. However, descriptions, photographs, colours, specifications, availability, manufacturing details and other information may contain errors, omissions or differences caused by screen displays, photography, natural materials, handmade production or changes in our products and services. We reserve the right to correct, update or modify Website content at any time.

21. HANDMADE PRODUCT VARIATIONS

Because our carpets and rugs are handmade and may use natural or variable materials, photographs displayed on the Website are intended to provide a visual representation and may not reproduce the exact appearance of a finished bespoke carpet.

Natural variations in:

• Colour
• Texture
• Yarn
• Pile
• Weaving
• Hand-finishing
• Pattern
• Size
• Surface character

may occur. Such variations should not automatically be interpreted as defects. For bespoke projects, final specifications should be confirmed directly with The Carpetra before production.

22. MARKETING COMMUNICATIONS

Where permitted by law, we may send information regarding:

• New collections
• Bespoke carpet services
• Design developments
• Craft and manufacturing insights
• Journal content
• Business updates
• Special announcements

You may opt out of promotional communications at any time. Opting out of marketing communications does not necessarily stop essential transactional or service-related communications.

23. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

• Our Website
• Our business operations
• Technology
• Third-party services
• Applicable laws
• Regulatory requirements
• Data-processing practices

The updated Privacy Policy will be published on this page with a revised “Last Updated” date. Your continued use of the Website after an updated Privacy Policy is published will be subject to the updated policy to the extent permitted by applicable law.

24. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India. Any disputes relating specifically to this Privacy Policy shall be subject to the applicable jurisdiction and dispute-resolution provisions stated in our Website Terms & Conditions, subject to applicable law.

25. PRIVACY GRIEVANCES AND CONTACT

If you have questions, concerns, requests or complaints relating to this Privacy Policy or the handling of your personal information, please contact:

The Carpetra
Quazipur, Bhadohi, Uttar Pradesh, India
Email: thecarpetra@gmail.com
Phone / WhatsApp: +91 9235193449

Please include sufficient information to help us understand and respond to your request. We may request reasonable information necessary to verify your identity before processing certain privacy requests.

26. ACKNOWLEDGEMENT

By using the Website or voluntarily submitting information to The Carpetra, you acknowledge that you have had the opportunity to review this Privacy Policy. This Privacy Policy is intended to provide transparency regarding our information practices and does not create contractual rights beyond those required by applicable law.